FAQ's

Here is a selection of our most popular Frequently Asked Questions, if you can not find the answer to your query please get in touch with us.

Silk and Silk Concept

What is Silk?
Silk is the second strongest natural material, the strongest being the spider’s web. Produced by the silkworm to form cocoons, this fine but enduring thread is rightfully deemed luxurious, and is well respected for it’s non-allergenic and thermo regulating properties.

The accidental discovery of raw silk is believed to have been around 2700 BC by Si Ling-Chi who went on to weave a luminous gown for her husband, Hoang-ti the “Yellow Emperor”. Silk usage remained almost exclusive to China for close to 3 thousand years.

Which silk does Silk Concept use?
There are a few types of silk, which are all graded accordingly to their in properties and performance. Here at Silk Concept we only use Mulberry Silk. This was an easy choice due to the fact that it is the premium silk. The mulberry worms which create this grade A silk are fed exclusively on Mulberry tree leaves, in fact it’s the only leaves they will eat! This diet ensures the silk is bright white, and performs better than alternative silks in heat regulation and strength tests.

What other silks are there?
What sets Mulberry silk apart from wild silk is the length of the single thread which unravels from the cocoon. Habotai silk and Dupioni silk are both types of silk which weave together shorter threads of silk, taken from cocoons which have been damaged.

Where are your duvet’s made?
As expected the founders of silk and seri-culture (the production of silk) are the the finest manufacturers of silk. We are proud to work with our Chinese manufacturers, whose production practises and achievements are well respected and meet our social responsibility needs. We can assure you through personal experience that our manufacturers provide a safe and fair working environment and that human rights are upheld.

How is a Silk Concept duvet made?
There are two parts to a Silk Concept duvet, the fill and the shell. Our duvets are exclusively filled with 100% Mulberry raw silk. Inside your duvet you will see thousands and thousands of strands, these were originally cocoons, which have been stretched out to form layer upon layer of luxurious fill! Once there are enough layers a shell made from cotton or mulberry silk is wrapped around the fill. To complete the duvet we loosely stitch the shell together periodically to keep the shell flat. Some manufacturers will box stitch the duvet. Box stitching is necessary to hold low quality silk in place, stitching directly through the silk fill will damage its performance. In particular the duvets ability to keep you cozy will be hampered because the stitching stops the heat from traveling up and down the silk strands. Avoid box stitched duvets.

Choosing the right duvet
It’s a difficult decision to make, your bed is quite rightly your haven. You should dress your bed accordingly. Choosing a mulberry silk filled duvet is a step in the right direction. The health benefits and value points are difficult to compared to down, feather, synthetic filled duvets. There are many places to purchase a Mulberry silk filled duvet, please remember this checklist when you are making your decision:

1. Look for a side opening.
If the duvet doesn’t have a side opening, the seller doesn’t want you to see the usually low grade silk inside it. Our side openings (located next to the label) proudly enable you to see and touch smooth 100% snow white Mulberry silk threads/strands.

2. Avoid a box stitch duvet.
Box stitching holds inferior silk in place, Mulberry silk does not need to be box stitched. It’s natural strength and length allows for the duvet to hold its shape without the need for box stitching.

3. Read testimonials!
Find out what existing customers have to say (read our happy customers testimonials)

Which Silk Concept duvet is right for me?
Deluxe or Superior? We love both duvets equally… well kind of. Really the most important part of your duvet is the fill, so the Deluxe and Superior are equal here. However the Superior’s silk shell will allow the fill to be more breathable and feel’s exquisite. So whilst we love both duvets, secretly we lust after the Superior’s !

What are the dimensions for Silk Concept duvets?
Both our Deluxe and Superior duvets have the same dimensions and fill depending on the size. Duvets can vary in 'standard' sizing, so it can be worthwhile to double check your duvet will fit inside your duvet cover.

SIZE              DIMENSIONS     FILL
Twin               66” x 84”             1.5kg
Double           80” x 84”             2.0kg
Queen            86” x 90”             2.3kg
King               100” x 90”           2.6kg
Super King    112” x 100”          3.0kg

Shopping Online

Can I order even though I don’t live in Canada?
Currently we are only selling online in Canada and America. If you do not live in these countries, we maybe able to accommodate your order. Please email orders@silkconcept.com

What taxes will I be charged?
If you are a Canadian consumer you will be charged GST as standard and depending on your province you will be charged PST or HST.
 *American and International consumers are currently sales tax free.

How can I pay?
We accept Mastercard and Visa.

How will my duvet be packaged?
Your duvet will arrive in a box, inside that box will be your Silk Concept duvet carrier. Please recycle the cardboard or re-use, for ideas check out our blog.

How secure is your website?
We take our website security very seriously, every measure has been taken to provide you with an online peace of mind shopping experience.

Will I get an order confirmation?
Yes you will, in the form of an email that will let you know our order has been confirmed and will be shipped within 24 hours of placing the order.

Returns and Refunds
Once an order has been placed, you the consumer has up to 15 days to return the order for a full refund. After 15 days and up until 30 days of the date the order was placed we will refund and provide you with an online store credit.
Shipping costs incurred for the returned product will be at the purchaser’s expense. If the product is not in its original condition or packaging we have the right to refuse a refund.

Silk Care & Tips

Caring for your new duvet is effortless. Mulberry Silk is considered the premium silk. With its supreme strength and durability it is a natural marvel.

No home for dust or bugs
What makes Mulberry silk stand out from the crowd even further is the fact that it is inhospitable to bed bugs, dust mites and immune to mold and fungi.

A breath of fresh air!
We strongly advise you to air your duvet twice a year (avoid direct sunlight). For small stains please spot clean with warm soapy water. As with feather duvets cleaning your duvet in a washing machine will seriously damage its performance and appearance.  

Love your silk duvet and wrap it in a duvet cover
To get the best out of your new duvet, place it inside a duvet cover and use a top sheet for maximum protection from spills.

Why can’t I put my duvet in the washing machine?
The 100% raw mulberry silk unique construction inside your duvet is incredibly robust when dry however submerging it in water will seriously damage its strength and therefore performance.

We love Eco friendly dry cleaners!
And so do our duvets, if you do need to dry clean your duvet, please check for an Eco friendly dry cleaner in your area. If you live in Vancouver you should take your duvet to Shirtland at 746 Powell Street

How long will my duvet last?
If you follow the advice above we expect you to be sleeping with your duvet for over ten years.